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INDUSTRY SPECIALISTS!

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INDUSTRY EXPERTISE sets us apart! But wait, we’ve also partnered with a varied number of other industries as well — some even verging on obscure (call us, we’ll talk!). So take our years of experience, marry it with our exclusive custom project approach, and the result is? Fresh ideas and breakthrough business insights JUST for YOU. We confidently serve ALL industries, and specialize in the below sectors:

 
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Apartment / Multifamily / Real Estate

 

The financial success of an apartment community for property management, investment groups or independent owners heavily depends on the ability to turn prospective renters into residents.

LET’S MEASURE

  • Telephone technique

  • On-site technique

  • Return prospect calls

  • Fair Housing compliant

Services SOLUTIONS

  • Telephone Mystery Shop

  • On-Site Mystery Shop

  • After-Hours Call Back Audit

  • Fair Housing Audit

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Automotive / Dealership

Vehicle manufacturers, dealers, and suppliers to the automotive industry can measure performance, improve methodologies and uphold brand promises…

LET’S MEASURE

  • Up-sell opportunities

  • Brand compliance

  • Competitive pricing

Services SOLUTIONS

  • On-Site Mystery Shop

  • Digital Photo Audit

  • Telephone Pricing Audit (audio optional)

 
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CALL CENTER

 

Training is only the first step to ensuring delivery of outstanding telephone service with every interaction…

LET’S MEASURE

  • Call control

  • Customer concerns

  • Efficient problem solving

Services SOLUTIONS

  • Audio recorded evaluation

  • Customer IVR Survey

  • Targeted evaluation

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Gas Station / Convenience Store

A “one-stop-shop” experience should be quick and efficient without sacrificing quality of service, product availability or customer safety…

LET’S MEASURE

  • Product stock levels

  • Prompt service

  • Brand compliance

Services SOLUTIONS

  • Product Stock Audit

  • On-Site Mystery Shop

  • Digital Photo Audit

 
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Grocery

 

Staying competitive demands the need to delight — not just satisfy. Customers are your fair-weathered friend, it’s your responsibility to be loyal to them…

LET’S MEASURE

  • Speed of service

  • Competitive pricing

  • Branding compliance

Services SOLUTIONS

  • On-Site Mystery Shop

  • Competitive Pricing Audit

  • Digital Image Audit

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Hospitality / Resort / Spa

Creating lasting impressions and maintaining impeccable service standards for the guest dictates a multi-faceted approach to customer experience measurement…

LET’S MEASURE

  • Reservation processes / Sales technique

  • Housekeeping standards

  • Competitor intelligence

Services SOLUTIONS

  • Telephone Mystery Shop (audio optional)

  • On-Site Mystery Shops

  • Competitor price/service audits

 
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Movie Theatre / Trailer Checks

 

Whether it’s catching a Sunday matinee or a fun filled day at the amusement park, the very nature of the industry dictates providing the perfect entertainment experience…

LET’S MEASURE

  • Pre-visit telephone inquiry

  • Restroom conditions

  • Brand compliance

Services SOLUTIONS

  • Telephone Mystery Shop (audio optional)

  • On-Site Mystery Shop

  • Digital Image Audit

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Restaurant / Fast Casual / Full Service

Whether your goals are maintaining fine dining excellence or exceeding last month’s drive-thru wait times, being and staying connected to these realities are possible…

LET’S MEASURE

  • Server attitude / Attentiveness

  • Drive-thru expediency

  • Brand compliance

Services SOLUTIONS

  • On-Site Mystery Shop

  • Timing Audit

  • Digital Image Audit

 
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RETAIL

 

Retailers have experienced unprecedented challenging times due to the economy. Staying connected to your customer’s every desire has a whole new meaning…

LET’S MEASURE

  • Employee engagement

  • Brand compliance

  • Price matching

Services SOLUTIONS

  • On-Site Mystery Shop

  • Digital Photo Audit

  • Competitor Price Audit

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SELF-STORAGE

Looking to assess the effectiveness of your self storage on-site management staff? Move-in specials and advertising is only the beginning to ensuring occupancy is at its highest…

LET’S MEASURE

  • Telephone sales technique

  • Understanding of storage needs

  • Brand compliance

Services SOLUTIONS

  • Telephone Pricing Audit (audio optional)

  • On-Site Mystery Shop

  • Digital Image Audit

 
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